Testimonials

Dear Ray and Doug:

I wanted to take this opportunity to congratulate each of you and the entire Hader Heating & Cooling team on winning the prestigious “Medal of Excellence” award from Bryant Heating and Cooling Systems.

 I can testify to your team’s commitment in surpassing the criteria for this national award and to what I consider is your dedication to the principles of customer service.

-Your team’s dedication to satisfying the customer (from new equipment installation or to servicing or repairing your current customers) goes beyond the industry expectations.
-Focusing your communication on honest feedback to the customer on what they need and on additional options that could save them money in the long term.
-Building our team on principles of integrity is the reason you have been successful for over 127 years. Simplified, doing what is right because it is right, not easy.
-Your organization has a “Whatever it Takes” attitude. The team is continually focusing on improving their skill levels. internal processes, and customer-focused service levels.

Each of you and your entire team should be proud of earning this national award. My best wishes to the Hader team for continued success and another 127 years of serving the the Cincinnati market!

Respectfully,
Bryan D Barnes, President, Always Best Care Senior Services

Doug and the Service Team:

Thank you very much for the attention and prompt resolution to fix my AC problem. The issue came about as my senior mother is in town. Fortunately between the blessing of a cool week of weather and a quick order of parts and repair turnaround, the AC was back online before temperatures would rise again. I was worry free about my mom.

Thank you for attention, quality and care.

-Priscilla Aloyo

Dear Doug,

This letter is sent to you to show appreciation for the gracious favor you have shown me. I have been so satisfied by the work performed by your company from the start. your employees came into my home and examined my furnace and explained to me exactly what was wrong.

The work performed was very thorough and efficient; your employees were very well trained on their job performance and their manners. They were always on time and phone calls were always made as planned. Also would like to mention whenever I made a phone call to your office the secretaries were just as friendly and pleasant as your technicians.

Overall I would like to take this opportunity to commend you for an excellent job that Hader performed for me. I would highly recommend your company to anyone.

In completion of my letter I would like to say my job was through People Working Cooperatively so I was billed nothing, but that certainly didn’t matter in how I was treated or the work that was performed. Again thank you for a job well done.

Gratefully.
Marianne F. Bruce

In March, 2007 we had a 14 SEER Bryant heat pump installed by Hader Roofing and Furnace, Co. Our air conditioning unit was 19 years old and was starting to act up, so we decided to replace it. We live in a 1600 square foot older house with the original windows so our heating costs were relatively high. Our gas furnaces is 19 years old and is 65-70% efficient.

A friend of ours, who is an electrical engineer, said that his parents have a heat pump and they like it real well and he was considering getting one. I got some information about operating costs from Hader and decided it would be worth the extra cost over a standard air conditioning unit.

I wanted to compare our heating and cooling costs before and after we had the heat pump installed. I keep all of our utility bills so I went back ten years and wrote down the gas and electric usage for each month. (I used the CCF and kilowatt hours, not the dollar amount.) I came up with an average usage for each month and compared it with the usage after the heat pump was installed. During the first year I estimate that we saved about $600 on heating costs and about $200 on cooling costs. Of course our savings on cooling costs would have been the same if we had replaced our old A/C unit with a 14 SEER A/C unit. Savings $600 on heating costs made the extra costs of the heat pump well worth it. In the past couple of months the cost of natural gas has gone up significantly so future savings should be even more.

Steve Bertke

Doug,

I’ve been wanting to write a letter of thanks and time has just gone by so fast. I don’t know how to begin to thank you and your staff for putting the new boiler in my home, and at the cost of less than what you would normally have done it for. You guys are angels that God sent to me.

Mary Blessing

To everyone at Hader:

I just wanted you all to know how grateful I am for the new furnace and to everyone who put it in. They were all so nice to me and my brother -- I don’t know how we could have made it this winter without all you have done for us. We are so thankful. We fell into very hard times and could not afford anything. So I just wanted you and P.W.C. to know you are very special to us. Thank you everyone from the bottom of our hearts.

Anna Perkins

Dear Doug,

I just wanted to let you know how much I appreciate the work done by your company. The flood which we suppered on 6-12-2010 was made much less stressful by the quick response by your salesman Brian. He gave me a great price on a replacement furnace, and due to my health problems, he was able to get your guy Jack out here and get the furnace installed so my air would work. I would first like to thank him for his hard work. I would like to thank Jimmy & Mike who finished the install. The professional ay they handled this job was a tribute to their skills. I and my wife were very pleased, and the unit works fantastic. We would refer your company to anyone needing heating and air work. Also I would like to thank you for making a frustrating occurrence much less stressful.

Roger & Susan Elliott

I am writing to let you know how delighted my family is with the new Hybrid heating and cooling system you installed last week. We appreciate the time and effort you took, over several visits, to carefully evaluate the complex requirements of our dual system home and garden room. You came up with creative solutions tailored specifically to us, and answered all our concerns regarding the unfamiliar systems.

When your team came out to install the equipment, I was impressed by their competence and professionalism. They also were creative in modifying the plan to make it better. They took the extra time to do an elegant installation, paying attention to the smallest details. At the end, inspecting their work, I told them they were HVAC craftsmen, not just installers. They left the work area cleaner than when they started, and were careful not to let out our indoor cats!

Thanks to you and your excellent crew for your good work

Sincerely,
Phillip G. Hester

Dear Doug,

It’s been about 7 months since we had your team of experts out to the house installing our new Evolution System on that extremely cold winter day. I just wanted to take a minute to let you know that the new system is doing what you said it would -- saving us money! I’ve seen anywhere from $50-$75/month savings from my previous Carrier unit. The rebates and government incentive really make for a great payback on this investment. I’m also keeping my thermostat at lower temperatures in heating and higher in cooling, with no complaints or thermostat “fiddling” from the family.

I also wanted to thank Jim and Mike for doing an excellent job of working with the existing conditions in my basement and making the installation look like original equipment. That was really important to me as I’ve seen some pretty bad installations in my 20 years working in the Real Estate/Construction industry. They showed up on time and made sure everything was running before they left each night.

Thanks again to your and your fine team of experts for a quality product and attention to detail on installation.

SIncerely,
Timothy King